Gardeners Longford Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Longford provides gardening and related services. By making a booking or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Client means the person or organisation requesting services from Gardeners Longford.

Company means Gardeners Longford, the provider of gardening and related services.

Services means any gardening, maintenance, landscaping, clearance or related work carried out by the Company for the Client.

Site means the garden, land or premises at which the Services are to be carried out.

Agreement means the contract between the Client and the Company comprising these Terms and Conditions, together with any booking confirmation, written quotation or agreed scope of works.

2. Scope of Services

Gardeners Longford provides a range of gardening and outdoor maintenance services, which may include lawn care, planting, pruning, general garden maintenance, hedge trimming, garden clearance, soft landscaping and related works. The exact scope of Services for each job will be agreed with the Client and confirmed in writing where reasonably practicable.

The Company reserves the right to refuse any work that it considers unsafe, unsuitable for its equipment or outside its competence or licence to perform.

3. Booking Process

3.1 Bookings may be requested by the Client through the Companys accepted contact or enquiry methods. A booking is not confirmed until the Company has issued a confirmation, which may include the agreed date or time window, anticipated duration, indicative price and any specific requirements.

3.2 The Client is responsible for providing accurate information about the Site, including access arrangements, size of the area, condition of the garden and any known hazards. If on arrival the Site materially differs from the description provided, the Company may adjust the quotation, revise the scope of Services, reschedule the visit or decline to proceed.

3.3 For larger projects, the Company may carry out an initial visit to assess the Site and discuss the Clients requirements before issuing a written quotation. Quotations are usually valid for a limited period, which will be stated on the quotation where applicable.

3.4 By confirming a booking, the Client warrants that they are the owner of the Site or have the authority of the owner or occupier to instruct the Services.

4. Access and Client Obligations

4.1 The Client must ensure that the Company has safe and reasonable access to the Site at the agreed time. This includes any gates, side entrances, parking arrangements and any codes or keys that may be required.

4.2 The Client must notify the Company of any risks, restrictions or special conditions at the Site, including but not limited to pets, ponds, power cables, underground services, unstable structures, hazardous materials and previous chemical treatments.

4.3 The Client must ensure that the Site is reasonably clear of obstacles such as toys, furniture, refuse or other items that could hinder the Services. The Company may move light items if necessary but is not responsible for any pre-existing damage to such items.

4.4 If access is not available or the conditions at the Site prevent the Company from safely or reasonably carrying out the Services, the Company may charge a call-out fee or a proportion of the quoted price to cover time and travel.

5. Pricing and Quotations

5.1 Prices may be given as hourly rates, fixed-fee quotations, or a combination of both, depending on the nature of the job. All pricing structures will be made clear to the Client before the Services commence.

5.2 Any quotation is based on the information provided and on assumptions about the condition of the Site. If additional work or time is required due to unforeseen circumstances, the Company will inform the Client and seek approval for any revised price before proceeding where reasonably practical.

5.3 Unless otherwise stated, prices do not include the cost of skip hire, specialist machinery or the removal of large volumes of waste that exceed normal green waste arising from the job.

5.4 All prices are quoted in pounds sterling. Any applicable taxes will be stated where required by law.

6. Payment Terms

6.1 Payment is due in accordance with the terms communicated at the time of booking or stated on the invoice or quotation. This may include payment on completion of the job, staged payments for larger projects, or advance deposits.

6.2 The Company accepts the payment methods notified to the Client from time to time. Cash handling, if accepted, may be subject to additional conditions for security and record-keeping.

6.3 Where a deposit is required, the booking may not be fully confirmed until the deposit has been received. Deposits are generally non-refundable once materials have been ordered or preparatory work has commenced, subject to the cancellation provisions set out in these Terms.

6.4 If payment is not made by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under applicable UK law, as well as reasonable administrative costs of chasing payment.

6.5 The Company may suspend or refuse further Services where invoices remain unpaid, without liability to the Client for any resulting delay or non-performance.

7. Cancellations and Rescheduling

7.1 The Client may cancel or request to reschedule a booking by giving reasonable notice. The minimum notice period will usually be stated at the time of booking. Where no specific notice period is stated, a minimum of 48 hours notice prior to the scheduled start time applies.

7.2 If the Client cancels with less notice than the stated or default notice period, the Company may charge a cancellation fee, which may be up to a reasonable percentage of the estimated or quoted price, or a call-out fee to reflect time and travel costs.

7.3 In cases where the Company has ordered materials specifically for the Clients job, or hired equipment based on the booking, the Client may be liable for those costs if cancellation occurs after such commitments have been made and the costs cannot be recovered.

7.4 The Company reserves the right to cancel or reschedule a booking due to adverse weather, staff illness, equipment failure, access issues beyond its control or other circumstances that make it unsafe or impractical to carry out the Services. In such cases, the Company will offer an alternative date or, if no suitable alternative can be agreed, refund any deposit or prepayment for Services not yet provided. The Company will not be liable for any indirect loss arising from such cancellations.

8. Service Performance and Standards

8.1 The Company will perform the Services with reasonable skill and care, consistent with generally accepted standards for gardening and outdoor maintenance work.

8.2 Any timescales provided for the completion of work are estimates only, unless expressly agreed in writing as fixed dates. Progress may be affected by weather, access, material availability and other factors outside the Companys control.

8.3 The Client should inspect the work on completion or as soon as reasonably practicable. If the Client believes that any part of the Services has not been carried out in accordance with the Agreement, the Client must notify the Company within a reasonable period so that any issues can be discussed and, where appropriate, remedied.

9. Waste Handling and Regulations

9.1 Gardeners Longford aims to handle waste in line with relevant UK waste regulations and environmental best practice. This includes separating green waste where practical and using licensed disposal or recycling routes as required.

9.2 Unless expressly stated in the quotation or booking confirmation, the removal of waste from the Site is not included in the standard price. In many cases, cuttings and green waste will be left neatly on-site for the Client to dispose of, compost or arrange collection for.

9.3 Where the Client requests removal of green waste or other materials, the Company will either include a charge for waste removal in the quotation or agree a separate fee. The level of charge will reflect the volume, type of waste and any third-party disposal costs.

9.4 The Company will not remove hazardous materials, contaminated soil, asbestos, controlled chemicals or other regulated waste types. If such materials are encountered, work may be paused and the Client will be advised to engage appropriate specialist contractors.

10. Plants, Materials and Guarantees

10.1 Where the Company supplies plants, turf, soil, aggregates or other materials, these will be selected with reasonable care and sourced from reputable suppliers.

10.2 The Company cannot guarantee the long-term survival or performance of plants, lawns or living materials once installed, as this depends on factors outside its control, including weather, soil conditions, watering, pests, diseases and ongoing maintenance by the Client.

10.3 Any manufacturers or suppliers guarantees on materials may be passed on to the Client, subject to their terms. The Company is not responsible for any limitations or exclusions in third-party guarantees.

11. Health, Safety and Site Protection

11.1 The Company will take reasonable steps to carry out the Services in a safe manner, including the use of appropriate tools, equipment and personal protective equipment.

11.2 The Client must keep children, pets and other persons away from the immediate working area while work is in progress. The Company is not responsible for accidents arising where individuals disregard safety instructions or enter restricted areas.

11.3 While reasonable care will be taken to avoid damage, certain gardening activities may involve disturbance to soil, lawns, existing plantings or surfaces. The Client accepts that minor scuffs or indentations may occur, for example from foot traffic, wheelbarrows or machinery used in the ordinary course of carrying out the Services.

12. Liability and Limitations

12.1 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

12.2 Subject to the above, the Companys liability to the Client for any loss or damage arising out of or in connection with the Services or the Agreement, whether in contract, tort or otherwise, is limited to the amount paid or payable by the Client for the specific Services giving rise to the claim.

12.3 The Company will not be liable for any indirect or consequential losses, including loss of enjoyment, loss of use, loss of amenity, loss of profit, loss of opportunity or similar.

12.4 The Company is not responsible for pre-existing defects or conditions at the Site, for damage caused by pests, diseases, weather events, subsidence, structural issues or third-party acts, or for deterioration that occurs after completion of the Services due to lack of maintenance or misuse.

13. Complaints and Dispute Resolution

13.1 The Company aims to provide a professional and reliable service. If the Client is dissatisfied, they should raise the issue as soon as possible so that the Company has the opportunity to investigate and, where appropriate, put matters right.

13.2 The Company will use reasonable efforts to resolve complaints informally in the first instance. If a resolution cannot be reached, both parties may consider mediation or other forms of alternative dispute resolution before resorting to formal legal proceedings, where appropriate.

14. Data Protection and Privacy

14.1 The Company may collect and process personal data about the Client, such as name, address, and contact details, to manage bookings, deliver the Services and administer the relationship.

14.2 The Company will handle personal information in accordance with applicable UK data protection laws and its current privacy practices. Personal data will not be sold to third parties. It may be shared with trusted partners only where necessary to deliver the Services or meet legal obligations.

15. Changes to These Terms

15.1 The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will usually apply to that booking, unless a change is required by law or agreed with the Client.

15.2 Updated terms may be made available on request. Clients are encouraged to review the latest terms periodically where they use the Companys services on a recurring basis.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

By confirming a booking with Gardeners Longford or permitting the Company to commence work, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.